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      PagerDuty 2.1.0
      • 27 Sep 2022
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      Contents

      PagerDuty 2.1.0

      • Updated on 27 Sep 2022
      • 1 Minute to read
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      Article Summary

      tags: PagerDuty | Ticketing tool | Response

      Description

      Integration with PagerDuty is created to enable CDC users to create incident tickets on PagerDuty and fetch incident details back from PagerDuty using CLI commands from the CDC application.

      PagerDuty is an incident management platform that provides reliable notifications, automatic escalations, on-call scheduling, and other functionality to help teams quickly detect and fix infrastructure problems.

      We have provided CLI commands to cater to different user actions as listed above, and we have additionally used custom adaptive cards, to display the PagerDuty ticket information on the CDC.

      The prerequisites for this integration are:
      • API key
      • Email address of a valid PagerDuty user on the account associated with the auth token.
      • Service reference. A service in PagerDuty represents a component, microservice, or piece of infrastructure a team operates, manages, and monitors.

      Integration Type:ITSM Response
      Information read:Incident ticket information from the CDC.
      API Supported:REST API v2
      Input:Incident ticket information from the CDC.
      Output:Ticket created on PagerDuty.

      Customer Configuration

      No customer configuration

      CDC Command Lines

      * **get_incident_cli**
      Show detailed information about an incident. Accepts either an incident ID or an incident number. An incident represents a problem or an issue that needs to be addressed and resolved.

      OptionTypeDescriptionRequired
      resource_idstringThe ID of the PagerDuty incident.True

      * **create_incident_cli**
      Connect to a PagerDuty account and create or edit incidents on that account. An incident represents a problem or an issue that needs to be addressed and resolved.

      OptionTypeDescriptionRequired

      Workflows

      * **create_incident_la**
      Logic App workflow to connect to a PagerDuty account and create incidents on that account. An incident represents a problem or an issue that needs to be addressed and resolved.

      * **post_create_incident**
      Post create-incident in the CDC, by the ID of incident/message/channel.

      * **post_update_incident**
      Post update-incident in the CDC, by the ID of incident/message/channel.

      Rules

      No rules

      Sensors

      No sensors

      Triggers

      No triggers

      Known Issues

      No known issues

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