ServiceNow CMDB 1.3.1
- 28 Mar 2023
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ServiceNow CMDB 1.3.1
- Updated on 28 Mar 2023
- 1 Minute to read
- DarkLight
- PDF
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tags: Python | ServiceNow | CMDB | Enrichments
Description
Integration with ServiceNow CMDB provides enrichments for internal hosts. This enables CDC users to make informed decisions regarding incident response.
ServiceNow CMDB is a configuration management database (CMDB); i.e., a central repository that acts as a data warehouse, storing information about IT environments. It is a purpose-built database for configuration management.
We use custom adaptive cards to display host-related information in a meaningful intuitive GUI, to facilitate easy understanding of host data.
We have provided CLI commands to enrich hosts by IP address, host name, and serial number of host.
| Integration Type: | Enrichment |
| Information Enriched: | Host Information |
| API Supported: | SNOW Table API |
| Input: | IP Address, Host Name, Serial Number |
| Output: | Detailed enriched information about host. |
Customer Configuration
No customer configuration
CDC Command Lines
* **get_cmdb_details_by_domain_name_cli**
Get CMDB details performing like search on dns_domain in cmdb_ci table from ServiceNow.
| Option | Type | Description | Required |
|---|---|---|---|
| domain_name | string | The DNS domain name to search CMDB Host details. | True |
* **get_cmdb_details_by_ip_address_cli**
Get CMDB details performing like search on ip_address in cmdb_ci table from ServiceNow.
| Option | Type | Description | Required |
|---|---|---|---|
| ip_address | string | The ip_address to search CMDB Host details. | True |
* **get_cmdb_details_by_name_cli**
Get CMDB details performing like search on name in cmdb_ci table from ServiceNow.
| Option | Type | Description | Required |
|---|---|---|---|
| name | string | The name to search CMDB Host details. | True |
* **get_cmdb_details_by_serial_number_cli**
Get CMDB details performing like search on serial_number in cmdb_ci table from ServiceNow.
| Option | Type | Description | Required |
|---|---|---|---|
| serial_number | string | The cmdb serial_number to search host details. | True |
Workflows
* **post_get_cmdb_details_by_domain_name**
Post get-cmdb-details-by-domain-name in the CDC, by the ID of the incident/message/channel.
* **post_get_cmdb_details_by_ip_address**
Post get-cmdb-details-by-ip-address in the CDC, by the ID of the incident/message/channel..
* **post_get_cmdb_details_by_name**
Post get-cmdb-details-by-name in the CDC, by the ID of the incident/message/channel..
* **post_get_cmdb_details_by_serial_number**
Post get-cmdb-details-by-serial-number in the CDC, by the ID of the incident/message/channel..
Rules
No rules
Sensors
No sensors
Triggers
No triggers
Known Issues
No known issues
Change Log
| Pack Version | Date of Merge | Changes |
|---|---|---|
| v1.3.0 | 2023-01-12 | Support for base_url change for test automation. |
| v1.2.0 | 2022-09-21 | LogicApps support added. |
| v1.1.2 | 2022-05-24 | Doc360 content change in ReadMe. |
| v1.1.1 | 2022-05-05 | Bit Bucket changes for Doc360. |
| v1.1.0 | 2022-05-04 | improvement to extend the SNOW CMDB support and also OAuth2 authentication. |
| v1.0.0 | 2022-02-14 | Implemented CLIs. Added four actions for getting details from SNOW CMDB - by name, serial number, IP address, domain name. |
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