ServiceNow CMDB 1.2.0
  • 27 Sep 2022
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ServiceNow CMDB 1.2.0

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Article summary

tags: Python | ServiceNow | CMDB | Enrichments


Description

Integration with ServiceNow CMDB provides enrichment for internal hosts, enabling CDC users to make informed decision regarding incident response.

ServiceNow CMDB is a configuration management database (CMDB); i.e., a central repository that acts as a data warehouse, storing information about an IT environment. It is a purpose-built database for configuration management.

We use custom adaptive cards to display host-related information in a meaningful and intuitive GUI, to facilitate easy understanding of host data.

We have provided CLI commands to enrich hosts by IP address, host names, and host serial numbers.

Integration Type:Enrichment
Information Enriched:Host Information
API Supported:SNOW Table API
Input:IP Address, Host Name, Serial Number
Output:Detailed enriched information about hosts.

Customer Configuration

No customer configuration.


CDC Command Lines

* **get_cmdb_details_by_domain_name_cli**
Get CMDB details such as search on dns_domain in cmdb_ci table from ServiceNow.

OptionTypeDescriptionRequired
domain_namestringThe DNS domain name to search cmdb host details.True

* **get_cmdb_details_by_ip_address_cli**
Get CMDB details such as search on ip_address in cmdb_ci table from ServiceNow.

OptionTypeDescriptionRequired
ip_addressstringThe ip_address to search cmdb host details.True

* **get_cmdb_details_by_name_cli**
Get CMDB details such as search on name in cmdb_ci table from ServiceNow.

OptionTypeDescriptionRequired
namestringThe name to search cmdb host details.True

* **get_cmdb_details_by_serial_number_cli**
Get CMDB details such as search on serial_number in cmdb_ci table from ServiceNow.

OptionTypeDescriptionRequired
serial_numberstringThe cmdb serial_number to search host details.True

Workflows

* **post_get_cmdb_details_by_domain_name**
Post get-cmdb-details-by-domain-name in the CDC, by the ID of incident/message/channel.

* **post_get_cmdb_details_by_ip_address**
Post get-cmdb-details-by-ip-address in the CDC, by the ID of incident/message/channel.

* **post_get_cmdb_details_by_name**
Post get-cmdb-details-by-name in the CDC, by the ID of incident/message/channel.

* **post_get_cmdb_details_by_serial_number**
Post get-cmdb-details-by-serial-number in the CDC, by the ID of incident/message/channel.


Rules

No rules


Sensors

No sensors


Triggers

No triggers


Known Issues

No known issues


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