PagerDuty 2.1.1
- 06 Apr 2025
- 1 Minute to read
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PagerDuty 2.1.1
- Updated on 06 Apr 2025
- 1 Minute to read
- DarkLight
- PDF
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PagerDuty - 2.1.1
tags: PagerDuty | Ticketing tool | Response
Table of Contents
Description
Integration with PagerDuty is created to enable CDC users to create Incident tickets on PagerDuty and fetch incident details back from PagerDuty using Cli Commands from CDC application.
PagerDuty is an incident management platform that provides reliable notifications, automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly.
We have provided Cli commands to cater to different user actions as listed above and additionally we have used custom Adaptive cards, to display the PagerDuty ticket information on CDC.
The prerequisites for this integration are:
• API key
• Email address of a valid PagerDuty user on the account associated with the auth token
• Service reference. A service in PagerDuty represents a component, microservice or piece of infrastructure a team operates, manages, and monitors.
| Integration Type: | ITSM Response |
| Information read: | Incident ticket information from CDC. |
| API Supported: | REST API v2 |
| Input: | Incident ticket information from CDC. |
| Output: | Ticket created on PagerDuty. |
Customer Configuration
No Customer Configuration
CDC Command Lines
* **get_incident_cli**
Show detailed information about an incident. Accepts either an incident id, or an incident number. An incident represents a problem or an issue that needs to be addressed and resolved.
| Option | Type | Description | Required |
|---|---|---|---|
| resource_id | string | The ID of the PagerDuty incident. | True |
* **create_incident_cli**
Connect to a PagerDuty account and create or edit incidents on that account. An incident represents a problem or an issue that needs to be addressed and resolved.
| Option | Type | Description | Required |
|---|
Workflows
* **create_incident_la**
Logic App workflow to connect to a PagerDuty account and create incidents on that account. An incident represents a problem or an issue that needs to be addressed and resolved.
* **post_create_incident**
Post create-incident in CDC by ID of incident/message/chanel.
* **post_update_incident**
Post update-incident in CDC by ID of incident/message/chanel.
Rules
No rules
Sensors
No sensors
Triggers
No triggers
Known Issues
No issues
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