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      PagerDuty 2.0.2
      • 15 Jun 2022
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      Contents

      PagerDuty 2.0.2

      • Updated on 15 Jun 2022
      • 1 Minute to read
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      Article summary

      tags: PagerDuty | Ticketing tool | Response

      Description

      Integration with PagerDuty is created to enable CDC users to create Incident tickets on PagerDuty, and fetch incident details back from PagerDuty using CLI commands from the CDC application.

      PagerDuty is an incident management platform that provides reliable notifications, automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly.

      We have provided Cli commands to cater to different user actions as listed above. We have also used custom adaptive cards, to display the PagerDuty ticket information in the CDC.

      The prerequisites for this integration are:
      • API key.
      • Email address of a valid PagerDuty user on the account associated with the auth token.
      • Service reference. A service in PagerDuty represents a component, microservice, or piece of infrastructure that a team operates, manages, and monitors.

      Integration Type:ITSM Response
      Information read:Incident ticket information from the CDC.
      API Supported:REST API v2
      Input:Incident ticket information from the CDC.
      Output:Ticket created on PagerDuty.

      Customer Configuration

      No customer configuration

      CDC Command Lines

      * **create_incident_cli**
      Connect to a PagerDuty account and create or edit incidents on that account. An incident represents a problem or an issue that needs to be addressed and resolved.

      OptionTypeDescriptionRequired

      * **get_incident_cli**
      Show detailed information about an incident. Accepts either an incident ID, or an incident number. An incident represents a problem or an issue that needs to be addressed and resolved.

      OptionTypeDescriptionRequired
      resource_idstringThe ID of the PagerDuty incident.True

      Workflows

      * **post_create_incident**
      Post create-incident in the CDC, by the ID of the incident/message/channel.

      * **post_get_incident**
      Post get-incident in the CDC, by the ID of the incident/message/channel.

      * **post_update_incident**
      Post update-incident in the CDC, by the ID of the incident/message/channel.

      Rules

      No rules

      Sensors

      No sensors

      Triggers

      No triggers

      Known Issues

      No known issues

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