PagerDuty 2.0.1

PagerDuty - 2.0.1

tags: PagerDuty | Ticketing tool | Response

Table of Contents

• Description
• CDC Command Lines
• Workflows
• Rules
• Sensors
• Triggers
• Known Issues

Description

Integration with PagerDuty is created to enable CDC users to create Incident tickets on PagerDuty and fetch incident details back from PagerDuty using Cli Commands from CDC application.

PagerDuty is an incident management platform that provides reliable notifications, automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly.

We have provided Cli commands to cater to different user actions as listed above and additionally we have used custom Adaptive cards, to display the PagerDuty ticket information on CDC.

The prerequisites for this integration are:

• API key

• Email address of a valid PagerDuty user on the account associated with the auth token

• Service reference. A service in PagerDuty represents a component, microservice or piece of infrastructure a team operates, manages, and monitors.

CDC Command Lines

• create_incident_cli
  Connect to a PagerDuty account and create or edit incidents on that account. An incident represents a problem or an issue that needs to be addressed and resolved.

• get_incident_cli
  Show detailed information about an incident. Accepts either an incident id, or an incident number. An incident represents a problem or an issue that needs to be addressed and resolved.

Workflows

• post_create_incident
  Post create-incident in CDC by ID of incident/message/chanel.

• post_get_incident
  Post get-incident in CDC by ID of incident/message/chanel.

• post_update_incident
  Post update-incident in CDC by ID of incident/message/chanel.

Rules

No rules

Sensors

No sensors

Triggers

No triggers

Known Issues

No issues