Incident Details

This report is included from CDC 1.8 onwards. From CDC 2.1, it is included as the final tab in the Incidents Report.
This report is a large table with the following data:

• Incident ID (key)
• Incident name
• Owner full name
• Status (open/closed/pending etc.)
• Priority
• Date/time created
• Date/time closed
• Closing Reason (1st survey question)
• Closing Comment (summary)

The time filter will show incidents created during the selected period,

In v2.0 there will be extra fields added:

• Assigned Queue
• Incident Owner company (CyberProof/Customer)
• Type (Malware/DDOS/Ransomware etc.)
• Time to resolution (in minutes = Date/time closed-Date/time created)
• Closing severity (2nd survey question, if it exists)
• Alerts in Incident
• Date/time of earliest alert time
• Link to CDC incident (hyperlink with Incident ID)
• External ticketing system ticket time creation (if exists)
• Customer escalation time (assigned queue changed to customer)
• Time from incident creation to customer escalation time
• External ticketing system ticket ID (if it exists)